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Coinbase
Pathfinder AI
Transforming a failing AI agent into a guided troubleshooting experience for CX specialists that increased CSAT by 20% across 7 troubleshooting workflows
Coinbase
Pathfinder AI
Transforming a failing AI agent into a guided troubleshooting experience for CX specialists that increased CSAT by 20% across 7 troubleshooting workflows
Coinbase
Control Center
Scaling an investigative tool to support the rapid expansion of the CX business, enabling 6+ new product launches, 20+ tool migrations and cumulatively saving agents 9,000+ hours in case handle time
Coinbase
Control Center
Scaling an investigative tool to support the rapid expansion of the CX business, enabling 6+ new product launches, 20+ tool migrations and cumulatively saving agents 9,000+ hours in case handle time
Syngenta
Cropwise Financials
Redesigning fundamental field management tools to enable teams to intuitively create and manage farms, allowing the business to onboard over 1,000 new users within weeks of launch
Syngenta
Cropwise Financials
Redesigning fundamental field management tools to enable teams to intuitively create and manage farms, allowing the business to onboard over 1,000 new users within weeks of launch
About Daniel Joel
Design starts with ambiguity, ends with clarity and is
always
driven by purpose. I lead clients through the process of shaping their visions into tangible solutions with actionable outcomes to drive measurable results for their business.
